Terms of Service

Welcome to Neeti S Sud. By accessing or using our website neetissud.com, you agree to be bound by the following terms. Please read them carefully before making a purchase.

1. General These terms apply to all visitors and customers of neetissud.com. We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Products All products on our website are subject to availability. We reserve the right to discontinue any product at any time. Product images are for representation purposes only — slight variations in colour or texture may occur due to the handcrafted nature of our products.

3. Made-to-Order & Customised Products Some products on our website are made-to-order or customised as per your specifications. These items cannot be cancelled, returned or exchanged once the order has been confirmed and production has begun. Please review your order carefully before placing it.

4. Pricing All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice.

5. Payment All payments are processed securely through Razorpay. By placing an order you authorise us to charge your chosen payment method for the total order amount. We do not store your payment details on our servers.

6. Discount Codes & Promotions Discount codes are valid for a limited period and subject to specific terms communicated at the time of the offer. Only one discount code can be applied per order. We reserve the right to withdraw or modify any promotional offer at any time.

7. Order Confirmation An order confirmation email will be sent once your order is successfully placed. This does not guarantee availability. In the rare event that an item is unavailable after order placement, we will notify you and issue a full refund.

8. Shipping Please refer to our Shipping Policy for full details on delivery timelines and charges.

9. Returns & Refunds Please refer to our Refund & Return Policy for full details on our returns process.

10. Intellectual Property All content on neetissud.com including images, text, logos and designs are the property of Neeti S Sud and may not be reproduced or used without prior written permission.

11. Limitation of Liability Neeti S Sud shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our liability is limited to the value of the order placed.

12. Governing Law These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gurugram, Haryana.

Contact Us For any queries related to these terms please contact us at shop@neetissud.com or call +91 9811105215.